MMS-OS: A shared view of back-office work
A music school replaced disconnected lists, paper notes and rigid telephone arrangements with MMS-OS: a shared workflow for leads, tasks and communication.
Results
- Task management instead of individual notes
- Paperless
- Shared overview of leads and next steps
- Kanban
- Telephone access beyond the desk
- Cloud
- Client
- Music school in Dieburg
- Industry
- Music school / education
- Duration
- Implementation and ongoing support
- Services
- ScalerIT Business Solutions
Starting point
Leads, responses and tasks were handled across databases, lists and paper notes. The team had to remember many next steps. A shared overview and flexible telephone access were missing.
The solution
ScalerIT developed MMS-OS around the actual work of the back office. Imported leads move through clear stages in a Kanban view. A drag-and-drop builder supports recurring tasks, feedback forms and SMS and email workflows. Room management and a managed cloud telephone system complement the platform.
Implementation and operation
The project included consulting, design, development, implementation and training. ScalerIT continues to operate the platform and telephone system. The published feedback describes a clearer and calmer working day; no quantified time or revenue promises are inferred from it.
Claudia
Back office, music school in Dieburg · translated from German
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