Bring service requests into one place
Illustrative example, not a client reference. An example of a customer portal connecting enquiries, documents and progress with existing systems.
Results
- Shared request status
- Portal
- Agreed access permissions
- Rollen
- Manageable initial scope
- Pilot
- Client
- Customer portal
- Industry
- Service and customer support
- Duration
- Scope and timing agreed individually
- Services
- ScalerIT Business Solutions
Starting point
Questions are scattered across emails and attachments. Employees need to combine several messages to understand the current status. Customers follow up because the next step is unclear.
Proposed approach
A portal brings together an agreed request type and its documents. Roles and access are clarified with the business. Existing systems remain the authoritative source where appropriate.
Intended outcome
Requests have visible status and clear ownership. The team starts with a limited pilot and reviews usability with future users. Further processes can be added afterwards.
Project goal
Illustrative example, not a client reference
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